We work collaboratively with the university community to deliver safe, sustainable, and customer-focused operations across our campuses. If you need support, please use the details listed below and contact the relevant Property Facilities Manager or Assistant Facilities Manager from your area.

We’re currently transitioning to a new campus-based Property Facilities Management service. This page will be updated as we progress and complete recruitment for vacant roles.

Our new campus-based Property Facilities Management service

New campus-based Property Facilities Management service

Our new campus-based Property Facilities Management service was implemented on 5 May 2026, replacing the previous building-by-building approach. The new property facilities management service is split across two operational groups; 

  1. South Kensington
  2. White City, Medical Campuses and Silwood. 

The new Property Management model and roles align responsibilities to six service areas:

  1. Facilities and daily operation
  2. Reactive and planned works
  3. Continuous improvement works and small-scale enhancements
  4. Moves and space readiness
  5. Compliance, safety and resilience
  6. Security and Community Safety 

The new roles are:

Deputy Directors of Campus

Deputy Director roles have been introduced for each of the two Operational Property Groups. These roles provide day-to-day operational leadership, ensure consistent service delivery, oversee local issues and risks, and act as the primary point of escalation for faculties and departments.

Property Facilities Managers (PFMs) and Assistant Facilities Managers (AFMs)

These roles represent a shift from the Building Manager and Assistant Building Manager roles to a clearer division of management (PFM) and coordination (AFM) responsibilities, reducing ambiguity, lowering administrative burden and strengthening accountability for day-to-day service delivery.

  • Property Facilities Managers (PFMs) lead Property Management activity across defined building portfolios. They oversee day-to-day operations, building readiness and coordination with Maintenance and Security. They engage with our community and manage Assistant Facilities Managers, Property Champions and Workplace Hosts (where applicable). 
  • Assistant Facilities Managers (AFMs) support Property Facilities Managers with daily operational tasks including building checks, contractor coordination, readiness activities, following up on works, and dealing with straightforward issues before they escalate. AFMs provide structured operational support for PFMs and hold coordination accountability
Customer Service Managers (CSMs)

Customer Service Managers will act as the key coordination point for customer experience, Computer-Aided Facility Management workflow and Property Champion activity, ensuring that customer enquiries, service requests and operational information are managed consistently across the campus. Customer Service Managers oversee the handling of enquiries, service requests, and communication for each campus group. They maintain a coordinated front door and ensure timely follow-up on issues.

Property Champions

Property Champions provide a visible, front-of-house presence across campus. They focus on proactive engagement with users, regular floor-walking, early issue detection, and first-line triage of operational concerns. Property Champions also provide administrative support, such as communicating information and assisting with basic tasks that contribute to daily operations.

Workplace Hosts (White City, Medical Campuses and Silwood Park only)

In the White City, Medical and Silwood Park Operational Group, two Workplace Hosts support the specific requirements at MediaWorks, including welcome duties, visitor support and local administrative assistance.

Head of Continuous Improvement Works (CIWM) and Continuous Improvement (CI) Works Managers

They are critical to the delivery of the new model through streamlining of the Project Approval Meeting and a programmatic approach to works. They will oversee below-threshold minor works and continuous improvement activity, ensuring smaller interventions progress quickly and consistently. CI Works Managers will work closely with Property Facilities Mangers and Assistant Facilities Managers and support continuous improvement works and local improvement priorities.

South Kensington Campus

South Kensington Facilities Management (organisational structure)

  • Director of South Kensington Campus: James Norris
  • Deputy Director of South Kensington Campus: Jolene Burger
  •  Continuous Improvement:
    • Head of Continuous Improvement Works (supports all campuses): Daniela Delfino (start date 19 October)
    • Continuous Improvement Works Manager (supports all campuses): Nick Boldorea
    • Continuous Improvement Works Manager (supports all campuses): Abu Boksh
  • Customer Services Manager: Kaylie Parrish
  • Property Champion: Tami Omotayo

Property Facilities Management contacts

Electrical Electronic Engineering, Sherfield, Faculty Building, Abdus Salam Library, Boiler House, Queen's Tower, Contractors Cafe, 58 Prince's Gate

This group of buildings are also referred to as South Group 1

Royal School of Mines, Bessemer, City and Guilds, Business School, Skempton, 52-53, 55 Prince's Gate, 14-15 Prince's Gardens, Contractors Cabin (RSM)

This group of buildings are also referred to as North Group 2

Sir Alexander Fleming (SAF), Flowers, Sir Ernst Chain (SEC), Chemistry, Royal College of Science (RCS1), 170 Queen's Gate, Dyson Building

This group of buildings are also referred to as South Group 2

ACE, Roderic Hill, Huxley, Blackett, William Penney, Bone, Union Shop, Weeks, EYEC, Ethos
  • Buildings Manager: Tim Flint (up until 31 July)
  • Property Facilities Manager: Gary Hazel (13 July)
  • Assistant Facilities Manager: Siddartha Gurung

This group of buildings are also referred to as North Group 1

South Kensington Public realm (outside spaces)

Dangoor Plaza, Dalby Court, Ayrton Road
College Main Entrance (CME), Unwin Road, Exhibition Road, Prince Consort Road
Imperial College Road, Frankland Road, Armstrong Road
Secret Garden, Calendar Road, Wells Way, Queen鈥檚 Gate Road
  • Buildings Manager: Tim Flint (up until 31 July)
  • Property Facilities Manager: Gary Hazel (13 July)
  • Assistant Facilities Manager: Siddartha Gurung
Prince Gardens Road, Princes Gardens, Watts Way

White City, Medical Campuses and Silwood

White City, Medical and Silwood Facilities Management (organisational structure)

  • Director of White City, Medical Campuses and Silwood Park: Will Hollyer
  • Deputy Director of White City Campus: Jim Harrington (start date 1 October)
  • Deputy Director of Medical Campuses: Tom Lattimer (start date 14 September)
  • Customer Services Manager: Joanna Michalska (start date 20 July)
  • Head Gardener: Lucy Hand 
  • Groundskeeper: under recruitment

White City Campus

  • Deputy Director of White City Campus: Jim Harrington (start date 1 October)
  • Groundskeeper: under recruitment

White City

Stadium House, Business School, Public realm White City Campus
Sir Michael Uren building
Molecular Sciences Research Hub (MSRH) and School of Public Health
Professional Services Hub (MediaWorks)
IHUB

Medical Campuses

  • Deputy Director of Medical Campuses: Tom Lattimer (start date 14 September)

Medical Campuses contacts

Hammersmith Hospital Campus
Royal Brompton, St Mary's, Charing Cross, Chelsea and Westminster Hospital sites
  • Buildings Manager: Anna McDadd (up until 31 July)
  • Property Facilities Manager: Michael St Clair Laing 
  • Assistant Facilities Manager: Natalie Cain
  • Property Champion: Angela Oyortey

Silwood Park Campus

Silwood Park

Silwood Park

Student Accommodation

Student Accommodation

For Beit Hall, Eastside, Evelyn Gardens, Kemp Porter Buildings, Southside, Wilson House, Woodward Buildings as well as the Student Union at Beit Quad and Clayworks Apartments in North Acton, please contact:

  • Property Facilities Manager: Conan De Gannes (on parental leave until 13 July):

For Putney Boathouse or halls at Silwood Park Campus:

Move Imperial

Move Imperial contacts
  • Ethos Building Manager: Tim Flint (until 31 July)
  • Harlington, Putney Boathouse, Mountain Hut (Snowdonia) and Silwood gym Property Facilities Manager: Maggie Taylor
  • Gyms in medical buildings (see Facilities Management staff for Medical Campuses)

Last updated: 24 June 2026