What is Imperial Glass?

Imperial Glass is the new staff portal that offers a more streamlined experience for accessing information and systems.

We are currently piloting this portal with a select number of departments before we roll it out across Imperial. If you are a student or a staff member who is not part of the pilot group, you will not have access to Imperial Glass, and you will be reverted back to the ASK portal.

What are the benefits?

Glass enhances your everyday experience by offering a centralised platform where you can access services, information, and support from various departments like Finance, ICT and other Professional Services departments. 

Imperial Glass will provide you with: 

  • Seamless access to key staff information and services in one place.
  • A more tailored experience, including suggested resources, and the ability to favourite frequently used apps and links.
  • Faster self-service and quick access to the information you need via: Search functionality that pulls results from the Imperial website, current 'Glass' content, knowledge articles and the service Request Catalogue.
  • AI-powered support via the ASK Chatbot, offering faster, more accurate responses, pulling from the Imperial website and knowledge articles  
  • Quick access to raise requests and issues, as well as tracking progress on existing tickets. 

How to use Imperial Glass

Bookmark Imperial Glass - Once you get access, we recommend that you bookmark 'Glass' or add it to your browser favourites. Find out how to add Imperial  Glass to your Edge browser.
You can also 'Add a shortcut' or 'Quick link' to your browser homepage or desktop.

Imperial Glass is an easy-to-navigate, intuitive system, where minimal training is required.

Take a tour - When you log in for the first time, you will see the Tour pop-up on the homepage. Click along to find out more about Imperial Glass.

Training videos  - We have made some demo and training videos of Imperial Glass:

Quick step guides -  Here are some quick tips to help you around Imperial Glass:

Give feedback

ICT will be iteratively improving this product and we need your help. When you log on, you can give instant in-app feedback via the ‘Have a suggestion’ form on the homepage and sub-pages. This form is a way of letting us know your thoughts and ideas for improvements.

Further Support

  • Troubleshooting - If you cannot navigate to the Imperial Glass homepage, please check you are signed in via SSO, then paste this URL into a new browser tab servicemgt.service-now.com/esc
  • Once you have access to Imperial Glass, you will have access to .
  • If you find an issue with Imperial Glass please report it via the .
  • Got an idea - you can use the in-app ‘Have a suggestion’ form to let us know
  • If you need further support, please contact the ICT Service Desk.